As part of our shift work, not only do we monitor the infrastructure, but we also track and arrange maintenance activities on all of our systems.
Part of this is to allow us to know when alarms are related to scheduled maintenance activities, but we also receive phone calls for maintenance requests and for equipment breakdowns that require us to contact the equipment or group specialists to arrange the repairs in a timely manner.
We average around 120 calls a day, and up to 400 during busy periods. That’s over 40 calls an hour during the working day!
Outside working hours, we are free to intervene when and where possible to ensure that breakdowns are repaired as quickly as possible resulting in less downtime for the experiments.